Technical Representative
At TRS we perform component repair, new parts manufacturing, and consulting services to help industrial turbine owners, operators, manufacturers, and service providers reduce fleet downtime, minimize total costs, and enable new opportunities. We are a tight knit group of individuals that is constantly looking to challenge our customers and ourselves to come up with better solutions. To a person, we see the potential of TRS, and we take pride in building it.
We at TRS believe a major part of our value is our ability to understand our customers’ needs and provide solutions that combine their unique situation with our technical expertise. This is at the core of ‘The TRS Way,’ and the Technical Representative position plays a vital role in making ‘The TRS Way’ a reality. Being a successful Technical Representative at TRS requires the agility to understand diverse technical problems and develop appropriate solutions, the teamwork to support and be supported depending on the situation, and the sense of ownership to make things happen. If you take satisfaction in bringing a disciplined approach to project management, and love working in both an office and shop environment, come join TRS and help us build TRS into what we all believe it can be.
Job Responsibilities and Outcomes
Provide technical oversight of and guidance to production on designated projects, including but not limited to work scope datasheet control, contract review, and vendor management, while exceeding all internal and customer quality, cost, and throughput expectations.
Develop professional work scopes and data sheets with the fundamental goal of supporting the continued growth and diversification of TRS.
Provide training and instruction to others on using and following new and existing work scopes and data sheets, creating a strong feedback loop with shop employees to reduce waste and improve quality on all managed projects.
Generate professional customer job reports, support customer quarterly reviews and job reviews, and function as a technical contact for customers, ensuring that TRS both understands the needs of our customers and provides the top technical support that our customers deserve.
Provide sales support for quoting of jobs to help ensure that expectations are realistic and technical requirements are met.
Schedule outsourced operations for repair processes.
Coordinate the purchasing of supplies and parts.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Assist in the development and implementation of production tracking and quality control systems, and analyze production, quality control, maintenance, and other operational reports to detect production problems.
Maintain current knowledge of the quality control field, relying on current literature pertaining to materials use, technological advances, and statistical studies.
Review processing schedules and production orders to assist management decisions concerning inventory requirements, staffing requirements, work procedures, and duty assignments.
Ensure effective internal communications within the production team, internally across the organization, and externally with our customers and vendors.
Champion TRS’ core values of agility, team, and ownership, and help to develop a production culture that takes pride in greater discipline and transparency.
TRS is a small, fast-growing company, and employees wear multiple hats. As a result, you will have the ability to support in additional areas such as quality management depending on your unique skill set and interest level.
Skills and Competencies
5+ years of direct experience in the repair of Industrial Gas Turbine components is required.
Required computer skills/expertise:
o ERP (Global Shop Solutions ERP preferred)
o MS Word/Excel
The physical ability to lift to up to 50 lbs. is preferred.
TRS’s Core Values
Agility: The ability, humility, and desire to learn, adapt, and change. There's always room for improvement and growth. This means new and improved offerings for our customers, continuous improvement of our processes, and the professional and personal improvement of our team members. It might be messy along the way, but true agility shines through as growth over time.
Team: Leave your ego at the door, because we don’t have room for it here. We’re a team of individuals that looks for ways to multiply the efforts of those around us. Team means helping others when they need a hand, providing honest challenging feedback, holding each other accountable, and sharing the spotlight. We’re in this together, and when we win, we all win together.
Ownership: An owner takes accountability for their actions as well as the impact of their actions, and owners take pride in everything they do whether it’s repairing turbines, finding a new customer, getting invoices paid, creating new work scopes, or improving the organizational process. Nothing happens unless somebody makes it happen, and owners make things happen.
Hiring Manager: Matt Sokol (msokol@trsglobal.com)